Frequently Asked Questions (FAQ)

Question: What are the “Terms of Use” for?

Answer: The Terms of Use define the rules for accessing and using the True North Elegance website, whether for browsing, making a purchase, or using our services. They automatically apply as soon as you visit the store or place an order.

Question: Who are “we / our / us”?

Answer: These terms refer to True North Elegance, the operator of the website, its services, features, and content.

Question: Can the terms change?

Answer: Yes. True North Elegance reserves the right to update or modify the Terms of Use at any time. The most recent version is always available on our website.

Question: Is there an age limit to use the site?

Answer: Yes. You must be of legal age according to the laws of your place of residence to use the site or receive ordered products.

Question: What activities are prohibited?

Answer:

Using the services for illegal or unauthorized purposes.
Distributing viruses, malware, or any harmful code.
Bypassing or violating applicable laws.
Any violation may result in the immediate suspension of your access.

Question: Are my personal details secure?

Answer: Yes. Payment information (e.g., credit card data) is always transmitted in encrypted form. Other data (such as comments) may, however, be transmitted without encryption.

Question: Can I reuse the images or texts from the website?

Answer: No. All content (texts, photos, logos, design) is protected by copyright. Reproduction, publication, or commercial use without written permission is strictly prohibited.

Question: What happens if the information on the site is inaccurate or incomplete?

Answer: The information is provided for general purposes only. True North Elegance does not guarantee its accuracy, completeness, or timeliness. It may be changed at any time.

Question: What do external links mean?

Answer: The site may contain links to third-party services or websites. True North Elegance is not responsible for their content, operation, or reliability.

Question: What are my rights and responsibilities as a user?

Answer:

You declare that you are of legal age.
You are responsible for your own content (e.g., comments, uploads).
You must comply with all applicable laws, including those related to intellectual property and privacy.
In the event of non-compliance, True North Elegance may suspend or terminate your access.

Question: What happens in case of a dispute?

Answer: The Terms of Use are governed by the most recent version available on the website. Any dispute or claim will be handled according to the applicable law stated in these terms.

Question: Why is it important to read these terms?

Answer:

To understand your rights and obligations as a customer.
To use our services safely.
To avoid any misuse or misunderstanding.